With continual management involvement, a cornerstone of the ISO 9001 requirements, you will get to a stage in your business where you need answers to the following questions:
Are we doing it right?
Can we keep on doing it right?
Are we doing it the best way?
Is it the right thing to do?
*The organization shall determine what it needs to do to satisfy its customers, establish a system to accomplish its objectives and measure, review and continually improve its performance.
The main clauses, with their requirements, are not based on wishlist/ theoretical applications, but reflect sound business principles that are often already addressed to a degree in any successful organization.
If the requirements of ISO 9001 were summarized into five requirements, they would be:
Determine the needs and expectations of customers and other interested parties.
Establish policies, objectives and a work environment necessary to motivate the organisation to satisfy these needs.
Design, resource and manage a system of interconnected processes necessary to implement the policy and attain the objectives.
Measure and analyse the adequacy, efficiency and effectiveness of each process in fulfilling its purpose and objectives.
Pursue the continual improvement of the system from an objective evaluation of its performance.
In short, it represents our commitment to quality, in the way we approach our clients and the work that we do. An internal commitment, not only the international ISO standard, but also to that which we have defined for ourselves, to ensure continued focus on Customer Service, Consistency and Quality of service delivered. It embodies our pride in being measured and monitored to motivate continued improvement, both internally and for our clients.
You, as the client, will have the assurance that we are prepared to practice what we preach, and place client satisfaction and internal efficiencies as our goal.